Kim Baldwin
Business Operations Specialist
If losing a key team member is keeping you up at night, look no further than Kim Baldwin to capture key knowledge and insights before it’s too late. With razor sharp insight and an ability to ask the right questions at just the right time, Kim can help you understand your status quo and look to the future with clarity and confidence. The bonus is that she is a pure delight to work with, coming to the table with professionalism and deep experience while always being up for a laugh along the way.
Oxfam Aotearoa
Kim and her team have over 40 years of combined experience helping organisations get their operations running smoothly. With backgrounds in both NFP and corporate worlds, they love figuring out how to make systems, tools and processes actually work for people.
Whether it's getting more value from what you already have or finding new solutions that fit, they're all about making daily work easier and less frustrating. They also help capture important knowledge when team members move on, so nothing gets lost in the shuffle. They're practical, hands-on and always bring energy and a bit of fun to the work – because fixing operations doesn't have to be boring.
Capabilities
Transformation and change
- Technology, systems and processes review/strategy
Fundraising and Partnerships
- Systems and process improvement
Brand, marketing and communications
- CRM selection/implementation
People, culture and wellbeing
- Succession planning and critical
Information technology
- Technology, systems and processes review/strategy
Clients
Coopers Investors
Oxfam Australia
Homedics
Effective Freight Solutions
Oxfam Aotearoa
Qualifications and recognition
Bachelor of Arts (Industrial Relations).
Working with Kim and her team transformed our approach to CRM implementation. They stepped in at a critical time and quickly demonstrated their practical expertise by identifying core issues that had been previously overlooked. What impressed me most was their ability to translate complex technical requirements into tangible business outcomes. Through their hands-on approach, they not only delivered a functioning CRM but also built genuine confidence across our organisation in the system's capabilities. The team took the time to understand our unique needs, worked seamlessly with stakeholders at all levels, and left us with sustainable foundations that continue to drive value. The decision to bring in Kim proved to be a game-changer for our business operations.
Cooper Investors
