UPSKILL: Expand Your Diversity and Cultural Competence - NEW DATE

Our UPSKILL trainings are great for not for profits, charities and social enterprises in the Social Purpose Sector, as well as consultants and professional service businesses.


Thursday 20 October, 12-1pm AEDT (Sydney time)

This one-hour training session will support you to:

  • Learn five strategies that will support you in all situations
  • Have a set of cultural competence skills
  • Feel more confident when working with diverse client groups
  • Ensure you better welcome and reflect the cultures and perspectives of the people you are consulting with

The types of diverse client groups will include a broad range including LGBTIQ+, older people, people with addictions, Indigenous/First Nations, former prisoners, sex-workers, people living with a disability or impairment (physical or mental).

Scroll down to the bottom of this page to learn more about your trainers, and why they are ideally placed to run this session.

To support the workshop and your planning, you will receive:

  • Presentation materials,
  • Recording of the training.

This training is ideally for those who:

  • Seek to further understand working with diverse clients in diverse environments
  • Wish to overcome any lack of confidence to listen to and work with new client types
  • Learn how to recover from faux pas, mistakes and gaffes

Recommended Business Maturity:

Ideal for ALL stages of business, with a specific focus on Beginners and Intermediate


Melissa and Martin are offering all participants to have a free 15 minute follow up conversation to help with any further questions.

If October is too late for you and you would like support in this area now, please connect with Melissa here, and Martin here.


  • Specialist Members of The Xfactor Collective: Included in your membership package. You are welcome to invite your business partner, and/or team members to attend to the UPSKILL trainings in 2022.
  • Friends / Non Members: $47 per person (inc gst)
  • Friends / Special Partner Offer: If you have a special coupon and invited by our trainers or partners, please enter at Checkout.

Event Details

Event Date Thursday, 20-10-2022 12:00 pm
Event End Date Thursday, 20-10-2022 1:00 pm
Registration Start Date 01-01-2022
Cut off date Thursday, 20-10-2022 12:00 pm
Individual Price $47 Non-Members, Free for Members
Speaker Martin Cowling & Melissa Tandy


Martin Cowling

Specialist Trainer

Martin J Cowling has lived in six countries using three different languages and worked across another eight countries providing him with a foundational  lived experience of being “other”.  In addition, he has worked  extensively in the HIV/ADS, aged care and Indigenous communities. Martin is an excellent trainer and communicator who will challenge you to think differently and assist you to grow. Martin is a Specialist Member of The Xfactor Collective community.

Melissa Tandy

Specialist Trainer

A genuine people leader who treats everyone at a human level, Melissa Tandy has worked with large corporates to small charities in the areas of risk management and diversity and inclusion, predominantly in Australia. Melissa has been extensively involved in Sydney Gay and Lesbian Mardi Gras, recognised for her Allyship in the LGBTIQ+ community, and is a Director of Equality Australia. Her energy and curiosity in others will help you to expand your own thoughts and explore different avenues. Melissa is the MD of Strategic Shift Consulting and Specialist Member of The Xfactor Collective community.

We are no longer accepting registration for this event


We acknowledge the traditional custodians of the land and waters and their knowledge of the places where we gather to collaborate and strengthen communities. In our work, we recognise the importance of Country, not just as a place, but how it also maintains community, family, kin, lore and language.

We pay our respects to Elders past and present.

This always was, always will be, Aboriginal land.

We support the Uluru Statement from the Heart.

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