#askXFACTOR    #strongertogether     logo reset2020 white
#askXFACTOR    #strongertogether     logo reset2020 white


How will you monitor the impacts of COVID-19 and evolving pressures on your community in 2021? 

In 2020, we conducted the RESET 2020 National Impact + Need Research Study to understand the impact of COVID-19 on the social purpose sector. 

As several groups requested deeper analysis, we are now offering a tailored version of RESET 2020 to grantmakers, associations and peak bodies seeking specific insights into the impacts of COVID-19 to guide support for their community in 2021. 

Led by a team of specialists familiar with the social purpose sector, the comprehensive research study takes a holistic view, including impacts on workforce wellbeing, service delivery, workforce capacity, volunteering, revenue and reserves, JobKeeper and much more. 

"By understanding the ongoing - and new - impacts of this prolonged pandemic on the for-purpose sector, we as sector leaders can start to think about our role in reimagining the future. We not only have a responsibility to use what we’re learning, but a unique opportunity through this crisis to better plan for resilience, to ensure the sector not just survives, but thrives for the longer term."

Jodi Kennedy, General Manager,
Charitable Trusts and Philanthropy, Equity Trustees

This email address is being protected from spambots. You need JavaScript enabled to view it.


What's included in the study?

The packages are customised, with the baseline package including: 

  • A dedicated manager to oversee the project;
  • A pack with all the communications materials/assets required to support engagement (e.g., email copy, social media posts, invitation letters);
  • Full survey management with the current 48-question RESET 2020 survey with option to add/adjust questions;
  • Written Report comprising summary, high level key findings, tables and graphs for each question; and
  • Graphics Pack (individual graphics) to use and share in presentations, webinars, submissions etc

A more in-depth package is available that includes:

  • More segmentation variables (e.g., location, organisation size)
  • More detailed reporting, commentary and observations, and more comparison by segments
  • Coding/theming of free text questions
  • Data loaded to Seer Data Platform
  • Private Data Set to share with key stakeholders.

How long does it take?

The process from survey design to report is around 8-10 weeks.

For those who wish to have the data sets uploaded into a private data set in the Seer Data Platform, allow another four weeks.

What does it cost?

Because much of the initial design costs were generously covered by Equity Trustees, you can access this research model and specialists from around $25,000 for the baseline package.

Who runs the research project?

The Outsourced Research project, based on RESET 2020, is run through our charity arm, The Xfactor Collective Foundation.

The RESET 2020 project requires specialist expertise, a collaborative team and is professionally managed by Specialist Members of the Collective – Survey Matters, JAW Communications, Seer Data and Analytics and Intrepid Design. 

Screen Shot 2021 05 31 at 9.26.37 pm

What is the RESET 2020 project?

The RESET 2020 project was designed to understand the evolving impacts of COVID-19.

It involved surveys in May 2020, and again in September 2020, with findings and insights shared widely.

The data set and packaged insights are also available in the Seer Data Platform.

The study was coordinated by specialist members of The Xfactor Collective and supported by Equity Trustees Sector Capacity Building Fund.

Read more here.

How do we find out more?

The RESET 2020 research and subsequent outsourced deep dive research projects are managed through The Xfactor Collective Foundation.

To discuss your interest and needs, please make a time to speak with Annette Herschtal, Special Projects and Partnerships, at This email address is being protected from spambots. You need JavaScript enabled to view it. 


Stay in touch

Sign up to our newsletter to receive the latest news from The Xfactor Collective.

Please type your last name.

Please type your last name.

Invalid email address.