How are you monitoring the effects of COVID-19 and evolving pressures on communities you care about?

In 2020, we conducted the RESET 2020 National Impact + Need Research Study to understand the impact of COVID-19 on the social purpose sector. As several groups requested deeper analysis, we are offering a tailored version of RESET 2020, and/or a customised response based on your needs. This is designed to help grantmakers, associations and peak bodies who are seeking specific insights into the impacts of COVID-19 to guide support for the communities and issues they care about.


In 2021, we have proudly worked collaboratively with Foundation for Rural and Regional Renewal (FRRR) on the 'Heartbeat of Rural Australia' research study. This important data project will help influence and inform governments, philanthropy – including FRRR – and businesses about the specific needs of community organisations outside metropolitan areas, and about what approaches and models of support work best. The data will also be made available to community groups to help them better advocate for the support that they need to strengthen and grow their organisations. 


What's included in the study?

The packages are customised, with the baseline package including: 

  • A dedicated manager to oversee the project;
  • A pack with all the communications materials/assets required to support engagement (e.g., email copy, social media posts, invitation letters);
  • Full survey management with the current 48-question RESET 2020 survey with option to add/adjust questions;
  • Written Report comprising summary, high level key findings, tables and graphs for each question; and
  • Graphics Pack (individual graphics) to use and share in presentations, webinars, submissions etc

A more in-depth package is available that includes:

  • More segmentation variables (e.g., location, organisation size)
  • More detailed reporting, commentary and observations, and more comparison by segments
  • Coding/theming of free text questions
  • Data loaded to Seer Data Platform
  • Private Data Set to share with key stakeholders.

How long does it take?

The process from survey design to report is around 10-12 weeks.

For those who wish to have the data sets uploaded into a private data set in the Seer Data Platform, allow another four weeks.

Who runs the research project?

The Outsourced Research project, based on RESET 2020, is run through our charity arm, The Xfactor Collective Foundation.

The RESET 2020 project requires specialist expertise, a collaborative team and is professionally managed by Specialist Members of the Collective – Survey Matters, JAW Communications, Seer Data and Analytics and Intrepid Design. 

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What is the RESET 2020 project?

The RESET 2020 project was designed to understand the evolving impacts of COVID-19.

It involved surveys in May 2020, and again in September 2020, with findings and insights shared widely.

The data set and packaged insights are also available in the Seer Data Platform.

The study was coordinated by specialist members of The Xfactor Collective and supported by Equity Trustees Sector Capacity Building Fund.

Read more here.

How do we find out more?

The RESET 2020 research and subsequent outsourced deep dive research projects are managed through The Xfactor Collective Foundation.

To discuss your interest and needs, please make a time to speak with Annette Herschtal, Special Projects and Partnerships, at This email address is being protected from spambots. You need JavaScript enabled to view it. 


"By understanding the ongoing - and new - impacts of this prolonged pandemic on the for-purpose sector, we as sector leaders can start to think about our role in reimagining the future. We not only have a responsibility to use what we’re learning, but a unique opportunity through this crisis to better plan for resilience, to ensure the sector not just survives, but thrives for the longer term."

Jodi Kennedy, General Manager,
Charitable Trusts and Philanthropy, Equity Trustees

This email address is being protected from spambots. You need JavaScript enabled to view it.


We acknowledge the traditional custodians of the land and waters and their knowledge of the places where we gather to collaborate and strengthen communities. In our work, we recognise the importance of Country, not just as a place, but how it also maintains community, family, kin, lore and language.

We pay our respects to Elders past and present.

This always was, always will be, Aboriginal land.

We support the Uluru Statement from the Heart.

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