RESET 2020 logo, free resources and advice to help the social sector
Free resources and advice to help the social sector

RESET 2020 DATA PORTAL IS LIVE NOW!

The RESET 2020 National Impact+Need Research Study is an ongoing, collective and collaborative effort to capture the impacts of COVID-19 on the social sector in Australia. The project is generously funded by the Equity Trustees Sector Capacity Building Fund, and supported by a range of outreach partners.

Phase 2 (The September Survey) is now closed, with early insights available here. Final results will be revealed in a few weeks.

The insights from Phase 1 were announced on 10 August 2020, and are now freely accessible in our interactive data portal and in the detailed report below.

The first phase of the RESET 2020 was conducted in May 2020, and received a total of 380 responses. Participants represented 23 communities with interests ranging from housing to health, environment and rural communities. Participating organisations employed a total of 38,000 employees, with more than 170,000 volunteers.

Once the Phase 2 insights have been made public, all data will be added to the portal to allow for in-depth analysis and comparisons of the impact of COVID-19 on the sector during the past six months. These insights will be made available for free to the whole sector – and will inform the kind of support and resources that will be made available in the next coming months. 

As the impacts of COVID-19 continues to change, the study may be repeated again in 2021, to track evolving needs and determine what further support is required.

“As we face business uncertainties in the social sector it is great to know that organisations like the Xfactor Collective are checking in with us to understand common challenges and the overall impact of the pandemic on our operations.

“The data from these check in surveys adds value to our collective knowledge about the impact of the COVID-19 pandemic on the social sector."

LEANNE RAVEN, CEO, CROHN’S & COLITIS AUSTRALIA

SNAPSHOT OF THE RESEARCH - PHASE 1

The following are a handful of tables from the RESET 2020 Research Study. If you would like to reference the data or use the graphics, please credit the ‘RESET 2020 National Impact+Need Research Study 2020’.

Please click on any of the images below to enlarge them.

“The RESET 2020 Impact+Need Research study is a highly valuable resource to leaders in the sector, providing insight into the overall sentiment of the sector. Whilst the financial position of many has been serious, the greatest impact has been the inability to deliver their services to their communities.”

KIM KELLOWAY, HEAD OF CLIENTS AND MARKETS, HBL MANN JUDD

SNAPSHOT OF THE FINDINGS - PHASE 1

The 38-page Research Study report covers measures across the direct impacts and the supports that organisations would find most valuable. A snapshot of these findings are below:

FINANCIAL IMPACTS

  • 64% have seen a loss of revenue since March 2020
  • 35% report a decline in general donations
  • Only 3% have experienced an increase in revenue
  • 45% are carrying operating reserves of six months or less

SERVICE DELIVERY IMPACTS

  • 56% respondents report an inability to delivery their services in the usual manner
  • 47% report a decrease in a demand for their services
  • 35% report an increase in a demand for their services

WORKFORCE IMPACTS

  • 28% of respondents have either stood down or reduced their employees’ hours of work
  • 29% reported no impact to their workforce so far
  • 22% report their staff are working more hours to manage the additional demand
  • 7% have lost employees due to illness, isolation or caring responsibilities
  • 5% are recruiting more employees

VOLUNTEERING IMPACTS

  • 70% of organisations have either stood volunteers down or reduced their hours
  • 17% have lost volunteers due to illness, isolation or caring responsibilities
  • Only 15% had experienced no impact to their volunteer capacity so far

WELLBEING IMPACTS

  • 53% indicated that uncertainty and change was having the greatest overall impact
  • 28% reported that staff and volunteer mental health and wellbeing is being impacted

IMPACTS ON BENEFICIARIES

  • 33% report an impact by the loss of face-to-face contact
  • 24% report an impact by effects of social isolation
  • 20% report an impact from job loss or financial hardship
  • 18% increase in mental illness and anxiety

SNAPSHOT OF THE RESPONSES - PHASE 1

Below is a snapshot of some of the responses received.

“Help us to develop a program to assist our staff working remotely with their wellbeing and mental health ... particularly those whose job involves speaking to anxious people all day.”
Primary Focus: Education Sector (Revenue $1 – $5M)

“Our program has had to be halted for safety, and being an income-generating program, this has affected our projected income. Multiple fundraising events had to be cancelled or postponed, further reducing income.”
Primary Focus: Health (Revenue $250,000 - $1M)

“From a Philanthropy perspective - 40% of our income is generated through fundraising. It is estimated that COVID- 19 will mean a reduction of more than 40% as donations will be impacted by supporters’ (including major donors’) personal ability to give at this time”
Primary Focus: Disability (Revenue > $50M)

"Our main income source is tourism. We have endured two months of zero income as we had to close our gallery and our art trail. We will be lucky to have 10- 20% income while the borders are closed. If we are able to access the interstate market by the end of the year we may gain back up to 75% of our income, but that would be highly doubtful. We are struggling to cover our overheads. We are concerned about our future.“
Primary Focus: Tourism (Revenue < $250,000)

“We have a very vulnerable community and social isolation has affected them greatly with not being able to continue with their regular routine, or connect with family and friends.”
Primary Focus: Disability (Revenue $1 - $5M)

"The lock down provisions have brought our primary activities to a halt. We are a small organisation with a primary focus on bringing people together for public educational discussions, performances and related activities. We had a well planned series of events ... ready to be launched just as the pandemic arrived. We have not been able to progress as the entire program turns upon bringing people together ...”
Primary Focus: Arts & Culture (Revenue < $250,000)

“Our volunteers are unable to help/perform and we are losing them as a result”
Primary Focus: Rural/Regional/Remote (Revenue < $250,000)

QUESTIONS / MEDIA ENQUIRIES

All questions about the research report, or requests or media interview, can be directed to The Xfactor Collective at This email address is being protected from spambots. You need JavaScript enabled to view it.